Secret Pontins blacklist prevented people with Irish surnames from booking

By Cathy Pound

A whistleblower who approached the Equalities and Human Rights Commission with the policy also revealed the firm had been monitoring calls within its contact centre and refusing bookings made by people with an Irish accent or surname and was using its commercial vehicles policy to exclude Gypsies and Travellers. The EHRC said the practices amounted to racial discrimination and breached the Equality Act 2010.  Read article on The Guardian website here